Terms & Conditions

Booking Terms

Please read our terms and conditions carefully before using our services

1 Acceptance of Terms

By accessing and using the services of IT Air Travels & Tours, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and IT Air Travels & Tours.

2 Booking and Reservations

All bookings made through IT Air Travels & Tours are subject to availability and confirmation. When you make a booking, you agree to provide accurate and complete information. A booking is considered confirmed only when:

  • Full payment or required deposit has been received
  • A confirmation email/ticket has been issued
  • Booking reference number has been provided

3 Payment Terms

Payment policies vary depending on the type of service:

  • Flight Bookings: Full payment required at the time of booking
  • Umrah/Hajj Packages: Deposit required at booking, balance due before departure
  • Hotel Bookings: Full payment or guarantee required
  • Visa Processing: Service fee required at application submission

4 Cancellation and Refund Policy

Cancellation fees apply based on the timing of cancellation and service provider policies:

Cancellation Time Refund Percentage
More than 30 days before travel 75% refund
15-30 days before travel 50% refund
7-14 days before travel 25% refund
Less than 7 days No refund

Note: Airlines and other service providers may have different policies that supersede this schedule.

5 Travel Documents and Visa

It is the sole responsibility of the traveler to:

  • Possess a valid passport with minimum 6 months validity
  • Obtain necessary visas and travel permits
  • Ensure compliance with health and vaccination requirements
  • Carry all required documentation for immigration

IT Air Travels & Tours provides visa processing assistance but cannot guarantee visa approval by embassies or consulates.

6 Liability and Disclaimer

IT Air Travels & Tours acts as an intermediary between travelers and service providers (airlines, hotels, etc.). We:

  • Do not own or operate airlines, hotels, or other service providers
  • Are not liable for acts, omissions, or negligence of service providers
  • Are not responsible for delays, cancellations, or schedule changes by airlines
  • Are not liable for any loss, injury, or damage to person or property

7 Force Majeure

IT Air Travels & Tours shall not be liable for any failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, strikes, or pandemic-related restrictions.

8 Intellectual Property

All content on this website, including logos, text, graphics, and images, is the property of IT Air Travels & Tours and is protected by copyright laws. Reproduction or distribution without prior written consent is prohibited.

9 Modifications to Terms

IT Air Travels & Tours reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modified terms.

10 Contact Information

For questions or concerns about these Terms and Conditions, please contact us:

IT Air Travels & Tours

Office No. 25, 26 Ground Floor, Faisal Shopping Mall, 29 Kashmir Rd, opposite G.P.O, Saddar, Rawalpindi

051 5521008 | 051-5110576-7

support@airtravels.com

WhatsApp: 0311 1786946 | Call: 0321 5177336

Last updated: February 2026